At Tasker Shop, we approach shipping and returns with the same thoughtful consideration we apply to our Scandinavian-inspired designs. Our policies are crafted to be organized, transparent, and respectful of your time, reflecting our commitment to quality and your satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipment | EMS |
Note: We ship globally, excluding certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
Key Return Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with tags attached
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-10 business days after we receive your return
Return & Exchange Process
Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return
- Whether you prefer a refund or exchange
Our team will review your request within 24 hours and email you a Return Authorization Number along with detailed shipping instructions. Please do not send items without this authorization.
Carefully pack the item in its original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship to our returns center:
Tasker Shop Returns
2636 Capitol Avenue
Indianapolis, IN 46225
United States
We recommend using a trackable shipping service and retaining your tracking number.
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange according to your preference.
Non-Returnable Items
To ensure hygiene and product integrity, the following items from our collection cannot be returned unless defective:
- Plejeprodukter (Care Products) – For health and safety reasons
- Damehandsker & Handsker og luffer (Women’s Gloves & Gloves and Mittens) – Intimate apparel items
- Dameluffer (Women’s Mittens) – Intimate apparel items
These exceptions reflect our commitment to quality standards and customer well-being, consistent with our Scandinavian design philosophy that values both form and function.
Refund Information
Refund Processing Time
Once we receive and approve your return, refunds will be processed within 5-10 business days. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card Refunds: 3-10 business days after processing
- PayPal Refunds: Typically within 24-48 hours
Refund Amount
Your refund will include the product price and applicable taxes. Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchange Requests
We’re happy to exchange items for a different size, color, or product of equal value.
- If you’re requesting an exchange for a more expensive item, we’ll provide instructions for paying the difference.
- For less expensive exchanges, we’ll refund the difference.
- Exchange Shipping: We cover the cost of shipping your replacement item to most global destinations (excluding certain Asian countries and remote locations).
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement or refund.
International Returns
As we serve customers globally (excluding certain Asian countries and remote locations), international returns follow the same process outlined above. Customers are responsible for return shipping costs and any applicable customs duties or taxes.
Questions?
Our customer service team embodies the same organized, efficient approach that defines our product designs. We’re here to help ensure your Tasker Shop experience meets our high standards.
Contact Us: [email protected]
We typically respond within 24 hours and are committed to resolving your concerns with care and attention to detail.