Our Commitment to Quality & Your Satisfaction
At Tasker Shop, we approach returns and exchanges with the same thoughtful consideration we apply to our Scandinavian-inspired designs. Just as our accessories are crafted for lasting functionality and style, we’ve designed a returns process that is organized, transparent, and respectful of your time.
Key Return Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with tags attached
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-10 business days after we receive your return
Return & Exchange Process
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return
- Whether you prefer a refund or exchange
Step 2: Wait for Authorization
Our team will review your request within 24 hours and email you a Return Authorization Number along with detailed shipping instructions. Please do not send items without this authorization.
Step 3: Package and Ship Your Return
Carefully pack the item in its original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship to our returns center:
Tasker Shop Returns
2636 Capitol Avenue
Indianapolis, IN 46225
United States
We recommend using a trackable shipping service and retaining your tracking number.
Step 4: Processing & Resolution
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange according to your preference.
Return Request Template
To streamline your return process, you may use the following template when contacting us:
Subject: Return Request – Order #[Your Order Number]
Dear Tasker Shop Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – Size, Color, Defect, Change of Mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Refund Information
Refund Processing Time
Once we receive and approve your return, refunds will be processed within 5-10 business days. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card Refunds: 3-10 business days after processing
- PayPal Refunds: Typically within 24-48 hours
Refund Amount
Your refund will include the product price and applicable taxes. Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
To ensure hygiene and product integrity, the following items from our collection cannot be returned unless defective:
- Plejeprodukter (Care Products) – For health and safety reasons
- Damehandsker & Handsker og luffer (Women’s Gloves & Gloves and Mittens) – Intimate apparel items
- Damleluffer (Women’s Mittens) – Intimate apparel items
These exceptions reflect our commitment to quality standards and customer well-being, consistent with our Scandinavian design philosophy that values both form and function.
International Returns
As we serve customers globally (excluding certain Asian countries and remote locations), international returns follow the same process outlined above. Customers are responsible for return shipping costs and any applicable customs duties or taxes.
Exchange Requests
We’re happy to exchange items for a different size, color, or product of equal value. If you’re requesting an exchange for a more expensive item, we’ll provide instructions for paying the difference. For less expensive exchanges, we’ll refund the difference.
Exchange Shipping: We cover the cost of shipping your replacement item to most global destinations (excluding certain Asian countries and remote locations).
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement or refund.
Questions?
Our customer service team embodies the same organized, efficient approach that defines our product designs. We’re here to help ensure your Tasker Shop experience meets our high standards.
Contact Us: [email protected]
We typically respond within 24 hours and are committed to resolving your concerns with care and attention to detail.